Processing time
Orders are typically processed and shipped within 1–3 business days of payment confirmation. Orders placed on weekends or holidays are processed the next business day. You will receive an email with tracking as soon as your package leaves our facility.
Shipping methods
- Standard shipping — 3 to 7 business days within North America
- Expedited shipping — 1 to 3 business days within North America
- International shipping — available to select countries, delivery time varies
Shipping costs are calculated at checkout based on your address and the weight of your order. Domestic orders over $150 ship free using our standard method.
Discreet packaging
Every order ships in plain, unbranded packaging with no product names or company markings visible on the outside. Your privacy is important to us.
International orders
International customers are responsible for any import duties, taxes, or customs fees imposed by the destination country. We cannot guarantee delivery through customs and do not refund orders that are seized or returned by customs authorities. Please check your local regulations before ordering.
Lost or damaged packages
If your package is lost in transit or arrives damaged, contact us within 7 days of the expected delivery date with your order number and photos of any damage. We will work with the carrier to resolve the issue and, where appropriate, offer a replacement or refund.
Returns
Because our products are research compounds with strict handling requirements, all sales are final once the order has shipped. We cannot accept returns on opened, unopened, or unused products for safety and integrity reasons.
If there is a problem with your order — a missing item, incorrect product, or a quality issue backed by lab data — contact us within 7 days of delivery and we will make it right through replacement or refund at our discretion.
Order changes and cancellations
Orders can be modified or cancelled only if they have not yet been processed for shipping. Once you receive a tracking number, the order is locked and cannot be changed. Contact us as soon as possible if you need to make a change.
Contact us
Questions about your order? Email support@pureevllabs.com and include your order number.
Last updated: August 2026